Overview
We collect and handle personal information to operate the website, process orders and provide customer service. This policy explains what we collect, how we use it and the choices available to you. The policy was last updated on 15-Jun-25.
Types of information we collect
We may collect contact details, delivery and billing addresses, order details, and other information you provide when you contact customer support. We also collect information necessary to process payments and to comply with legal obligations. We do not publish or sell personal data for marketing lists to third parties.
How we use your information
Sharing and storage
We may share personal information with service providers who perform functions on our behalf, such as delivery partners and payment processors. These providers are contractually obliged to protect your data. Personal information is stored and processed in systems necessary for order fulfilment and customer service; we retain it only as long as reasonably required for those purposes and to meet legal obligations.
Your rights
You may request access to personal information we hold about you, ask for corrections, or raise concerns about our handling of your data. To make a request, contact the Privacy Officer at [email protected] or by writing to our address at 215 Bracewood Rd SW, Calgary, AB, T2W 3C2, Canada. We will investigate privacy complaints and respond in accordance with applicable law.
Security
We implement administrative and technical safeguards to protect personal information, but no system is completely secure. If a breach occurs that affects your data, we will take appropriate measures and notify you as required by law.
Making a privacy request
Send a personal-information request for lush-canada Store, 215 Bracewood Rd SW, Calgary, AB, T2W 3C2, Canada, to [email protected]. Identity verification may be required before it is completed.