General product enquiries
We carry a broad selection of bath, body and hair items including seasonal releases and collaborations. Product pages are the best place to confirm ingredients, formulation details and any preservation notes. If a listing does not answer your question, please contact our customer team with the product name and we will try to help.
Availability and restocks
Stock can change fast, especially when items are limited edition. If a product is out of stock we may be able to advise on expected restock timing or recommend similar items. Contact us with the exact name of the product so we can look into options for you.
Returns, exchanges and damaged items
If you are unhappy with a purchase you can return it to a retail store with the original receipt, or arrange a return by contacting customer care first. Returned items shipped back to us require prior authorisation. See our Refund & Returns Policy page for full details and steps to follow.
Orders and customer support
Orders are processed within 1–3 business days from receipt. For questions about an order or to speak with someone about product choices, reach out to our support team. Our contact details and hours are listed on the Contact Us page.
Need a specific answer?
Email [email protected] or call +1 (403) 809-5822 with the details relevant to your question.