Order processing time
Orders are typically processed within 1–3 business days. Processing includes order review, picking and packing before an item leaves our distribution facility. During busy periods processing may take slightly longer.
Delivery estimates
Delivery timelines depend on destination. Typical estimated delivery windows are 3–7 business days for shipments within Canada and 5–10 business days for shipments to the United States. These are estimates only and actual transit times may vary.
Shipping charges and carriers
Shipping charges are calculated at checkout and depend on order weight, destination and the service selected. We use a variety of carriers to deliver orders; specific carrier selection may vary by route. If an item is out of stock after you place an order, customer care will contact you to arrange a solution.
Address accuracy and issues
Please ensure shipping addresses are complete and accurate at the time of order. We are not responsible for delays or losses caused by incorrect address information provided at checkout. If you need to change an address after ordering, contact customer support as soon as possible and provide your order number and the correct address. Changes cannot always be guaranteed depending on where the order is in the fulfilment process.
This store’s delivery settings
Orders are normally prepared within 1-3 business days. Estimated Canadian transit after dispatch is 3-7 business days. These lush-canada Store settings control an order even when brand documentation shows a different estimate. Address questions may be sent to [email protected]; store address: 215 Bracewood Rd SW, Calgary, AB, T2W 3C2, Canada.