Returns window and requirements
If you are not satisfied with a purchase, you may request an exchange or a refund within 30 days of delivery. Returns brought to a retail store must include the original receipt. For items being returned by mail, contact customer care first to obtain authorisation and instructions. Items returned without prior approval may not be accepted.
Who pays return shipping and fees
The cost of return shipping is the responsibility of the customer unless otherwise stated. We do not charge a restocking fee for approved returns. Original shipping charges paid at the time of purchase are non-refundable.
Processing refunds and exchanges
Once we receive and inspect a returned item, refunds are processed to the original payment method and may take up to 7 business days to appear depending on your card issuer or bank. Exchanges are handled as quickly as possible once a return is accepted; if an exchanged item is out of stock we will discuss options with you.
Damaged or incorrect items
If an item arrives damaged or you receive the wrong product, contact customer care immediately and provide order details and photos if available. We will work with you to resolve the issue promptly, which may include arranging an exchange or refund at no extra charge.
This store’s return settings
Request an eligible return within 30 days after delivery. Approved refunds are processed within 7 business days; the customer pays ordinary eligible return-shipping costs. Restocking fee setting: none. Original shipping is generally non-refundable, subject to law and store error. These store settings override different manufacturer instructions. Request instructions from [email protected]; store address: 215 Bracewood Rd SW, Calgary, AB, T2W 3C2, Canada.